At Supply Owl Inc., we want to make the return process simple and straightforward. Customers must submit a return request for review before sending any product back. A return is not automatically approved. Once the request is reviewed, Supply Owl Inc. may approve or decline the request. If approved, the customer will receive instructions for returning the product.

Return Eligibility

Eligible items must be requested for return within 15 days of the date the customer receives the order.

To qualify for a return, products must meet all of the following requirements:

• The product must be unused and in its original condition.
  
• Original packaging is required.
  
• All original tags, labels, manuals, accessories, parts, and other included materials must be returned with the product.
  
• The product must not show signs of use, damage, alteration, or misuse.
  

Products that do not meet these requirements may be declined for return and may be shipped back to the customer.

Return Request

Customers must submit a return request before returning an item.

When submitting a return request, the customer must provide:

• The reason for the return
  
• Photos of the product when requested
  
• Photos of damaged or incorrect items, when applicable
  

Supply Owl Inc. will review the submitted request and determine whether the return is approved or declined.

Do not ship the product back until the return request has been approved and return instructions have been provided by Supply Owl Inc.

Damaged or Incorrect Items

If an item arrives damaged or the customer receives an incorrect item, the issue must be reported to Supply Owl Inc. as soon as possible after delivery.

Customers may be required to provide photos of the damaged or incorrect product and packaging to assist with the review process.

Return Shipping

All approved returns must be shipped freight prepaid to the return address provided by Supply Owl Inc. during the return authorization process.

The customer is responsible for return shipping costs unless otherwise instructed by Supply Owl Inc. Supply Owl Inc. is not responsible for products that are damaged or lost during return shipment. Customers should use appropriate packaging and a shipping method that provides tracking and insurance. 

Restocking Fee

A 15%–25% restocking fee may be deducted from the refund for accepted returns, as applicable. 

Exchanges

Most products may be eligible for exchange provided they meet the same return eligibility requirements described above.

Customers must submit an exchange request for review and receive approval before sending the product back.

Refunds

Once an approved returned product is received and inspected and is determined to meet all return requirements, the refund will be processed.

Please note:

• Original shipping charges are non-refundable.
  
• Promotional discounts or offers that no longer qualify after the return may be reversed.
  
• Refunds will be issued to the original form of payment. 
  

Return Authorization

Customers must obtain approval before shipping a return.

After the return request is reviewed and approved, Supply Owl Inc. will provide the customer with the necessary return instructions and authorization details.

For questions regarding returns or exchanges, please contact:

Supply Owl Inc.
Phone: 516-294-9444
Email: sales@supplyowl.com